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Tom is a Director in Deloitte Consulting's Customer Practice. A managing consultant with extensive experience in developing and implementing customer strategies and transformations, designing high impact customer experiences, building (new) business capabilities, operating models and innovation programs and successfully deploying improvements and solutions to bring strategies to life and to deliver business benefits. Leveraging knowledge of business challenges, industry trends, competitive landscape, business models and regulatory environments to help clients thoughtfully assess positioning, future direction and drive results. Specialties: (Customer) Strategy, Customer Transformation, Innovation and Growth, Customer Experience and Service Design, Business and Operating Model Design, Cost and Operational Efficiency, Program and Change Leadership.
225 George Street
Agile, Customer Behaviour