Customer

Customer

Consumer Business

Missing out: The business case for customer diversity

Is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers? – read more..

Customer

Case Study: Where workplace and customer diversity intersect

How can digital technology enable organisations to access overlooked markets and better serve diverse customers?  Westpac Group’s recent – read more..

Consumer Business

How diverse are the heroes of our stories? Popular media and messages of inclusion

Ask anyone to recall their favourite childhood television character and they wouldn’t have too much trouble. The heroes – read more..

Culture

November 2015 Profile: Culture, Diversity & Inclusion

If culture eats strategy for breakfast it means we need to get a lot smarter about driving cultural change. Three great articles – from around the world – provide insight on where to focus. Middle managers – that’s the advice from the UK about how to get traction on gender equity. More than just who, – read more..

Culture

Inclusion and the Journey Toward Customer Centricity

Much of the literature on diversity and inclusion has focussed on employees. Could it be that the principles – read more..