Technology, Media and Telecommunications

Technology, Media and Telecommunications

Consumer Business

Missing out: The business case for customer diversity

Is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers? – read more..

Technology

Apps vs. browsers – who wins?

Apps tend to be most successful for processes or tasks which are completed regularly. – read more..

Technology

Biometrics – the rise of the fingerprint

Over the next year we would expect the smartphone’s fingerprint reader to be used in conjunction with websites accessed by computer to authorise payments. – read more..

Technology

How the phone has lost its voice

We appear to be moving toward a time where traditional voice calling is seen as the exception rather than the norm – read more..

Consumer Business

The future of payments is not to have payments

Consumers want a relationship that doesn’t have money at its centre, and they now have the tools to demand this. – read more..

Technology, Media and Telecommunications

Demanding more data – our consumption craving

Mobile consumers are demanding the data plan ‘ball and chain’ to be un-shackled – read more..

Strategy

Media Consumer Survey 2016

The media landscape continues to evolve quickly and it is often hard to keep up. The new consumption behaviours that are predominantly being led by Millennials are expected to become the norm across generations. – read more..

Technology

Glued to our smartphones – unsocial mobile

Smartphones have moved front and centre, across many of our relationships for better and in some cases, for worse. – read more..

C-suite & Executive

Rise of the robots…..to the Boardroom table?

When implemented successfully, RPA can help to deliver on what many Boards are seeking to implement in their organisations; efficiency, innovation, talent, improved risk and control frameworks, and better customer service. – read more..

Technology, Media and Telecommunications

We’re entering the peak smartphone era

Australia 2G networks to be decommissioned this December. 1 in 5 smartphone users will be impacted. – read more..