Over the past two years, the Australian female sporting arena has observed an incredible influx of attention and support. From the creation of the Women’s Australian Football League, to the success of the Rugby Sevens team at the Rio Olympics, challenging opportunities for women to lead both on and off the field are increasing.
In a consumer-driven marketplace, understanding the needs, preferences and desires of customers is essential to the success of any organisation.
Recent shifts towards “customer centricity” have changed the way organisations think about the design of products and services, branding and marketing.
But is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers?
Is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers?
How can digital technology enable organisations to access overlooked markets and better serve diverse customers? Westpac Group’s recent pilot program enabled customers who are Deaf or hard of hearing to access Auslan sign language interpreters when meeting professional financial planners.
Ask anyone to recall their favourite childhood television character and they wouldn’t have too much trouble. The heroes and villains that play out on our screens, the fantasy worlds and stories of triumph are remembered fondly. They also help to shape our own personal ideals and views of what is ‘normal’, ‘right’ and ‘important’. The influence of media on our internal belief structures cannot be underplayed. So what role does the media have in addressing diversity and inclusion?
Are some employee groups being left out through diversity efforts? A recent article in the Harvard Business Review would suggest that the drive to promote equality could be generating feelings of inequality, particularly for white males.
How effective are merit-based reward and recognition processes in ensuring employees are treated equally? Could they be increasing – rather than decreasing – demographic biases? If so, what is the solution?
How important is a good night’s sleep to performance at work? New research suggests sleep is critical – not only for the wellbeing of staff, but also for developing and sustaining high performing, inspirational and charismatic leadership.
What does it take to intervene against homophobic behaviour? Recent research argues that courageous and altruistic individuals are more likely to actively intervene against homophobia. Can these attributes be cultivated in an organisation? If so, how?
Gender inequality persists in our community. This includes women’s representation in senior leadership positions, such as boards. The case for change is as much about improving business performance as it is about gender equality. Put simply, boards perform better when they include the best people with a diverse range of perspectives and approaches.
Women leaders’ positive contributions to firms are increasingly clear, yet women remain significantly underrepresented in leadership positions. While the spotlight on challenges they face at work is growing, less understood are the issues shaping the success of those who do make it above the glass ceiling.