Why has progress towards gender equality been so slow, when it is widely acknowledged that more heterogeneity is required in teams and boards of directors in Australia? And why are men named Peter still more likely to be on a board of directors than any women at all? AMP Capital recently examined why answers to these questions are critical to investors.

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Change is the new normal and traditional workplace processes and practices are being overhauled to generate greater levels of innovation, collaboration and creativity. Unfortunately, organisations have struggled to keep up; this is particularly true in relation to the changing composition of the workplace and the opportunities it provides. One of the reasons could be the lack of a blueprint for change.

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In a consumer-driven marketplace, understanding the needs, preferences and desires of customers is essential to the success of any organisation.

Recent shifts towards “customer centricity” have changed the way organisations think about the design of products and services, branding and marketing.

But is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers?

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Is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers?

Ask anyone to recall their favourite childhood television character and they wouldn’t have too much trouble. The heroes and villains that play out on our screens, the fantasy worlds and stories of triumph are remembered fondly. They also help to shape our own personal ideals and views of what is ‘normal’, ‘right’ and ‘important’. The influence of media on our internal belief structures cannot be underplayed. So what role does the media have in addressing diversity and inclusion?

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