Category: Financial Services

Is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers?

Flexible workplace initiatives are on the rise with employees being afforded with greater freedom to decide ‘how’, ‘where’ and ‘when’ they work in an effort to accommodate an improved balance between work and life goals. Are employees taking up the offer, and how effective are such initiatives? Westpac Group’s “All In Flex” policy provides a…

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The financial services sector has not been far from the front page of most major newspapers since the Global Financial Crisis. Recent headlines include revelations about alleged misconduct by several of the large banks around the world, leading to calls for increased regulatory scrutiny. Incoming Financial Conduct Authority chief Andrew Bailey recently commented that the culture…

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