Category: Public Sector

Is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers?

What does it take to intervene against homophobic behaviour? Recent research argues that courageous and altruistic individuals are more likely to actively intervene against homophobia. Can these attributes be cultivated in an organisation? If so, how?

The New South Wales (NSW) Police Force has undertaken a series of initiatives aimed at supporting employees and community members who identify as lesbian, gay and bisexual. We speak to the pioneer of these programs, Superintendent Tony Crandell, about why this became a priority for a policing agency and what business leaders could learn from…

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