Is there more to understanding an increasingly diverse customer base and improving their experience? How can emerging insights about employee diversity apply to the world of customers?
Category: Technology, Media and Telecommunications
A recent analysis of over one million eBay transactions has found that women receive, on average, 80 cents in the dollar that men received for selling identical new products, and 97 cents for identical used products. With a focus on International Women’s Day this month, how can product purchasers step it up for gender equality?
Leaders transitioning into a new role. Leaders feeling the pressure. Leaders making smarter decisions in a complex world. These are the three topics we look at this month as we think about what it means to lead at the edge. We look at innovations in transition programs to accelerate success, a personal story of mindfulness…
“The Transition Lab gives you clarity to sit above the issues and concentrate on what will have the biggest impact on the organisation.”
Brands and associations are using the rich video medium to tell diversity stories in colourful – sometimes confronting – ways.
Approaches to customer segmentation have evolved beyond categorising people into broad demographic-based groups like ‘women’ or ‘youth’.