The game has changed, and this is about outcomes for stakeholders other than the institution
A message of equality speaks to who we want to be as a community. To who we want to be as individuals. And it speaks extra loud to diverse customers who currently sit at the margins of how businesses define their ‘customer’.
What is clearly evident is that Boards need engage with their ecosystems, right now.
‘As I have said many times, being inclusive is not only the right thing to do, it makes business sense.’
APRA calls for a deeper analysis and understanding of risk culture across the entire financial sector.
When it comes to leadership, different capabilities are suitable for different situations – and just like a menu, some food items go better together than others.
‘Redesign can drive cohesiveness, crack through silos and promote a level of transparency not seen before.’