Resolving complexities, supporting collaboration in transformation projects

Every business transformation project is unique. At the same time, every project faces the same challenges, no matter which industry the business operates in, its level of maturity and the specific requirements and size of the project.

At Deloitte, we’ve learnt from the many digital transformation and cloud implementation projects we’ve successfully completed. Importantly, we have been able to synthesise our expertise to accelerate projects for clients. Let’s explore some of the insights we’ve developed and how we put them to use on our current projects.

What we’ve learned

Digital and cloud transformation projects are often highly complex. They usually span a number of different cities, regions and countries. This can make projects challenging because implementation teams work across borders and multiple time zones.

In addition, these multi-faceted projects always have numerous stakeholders, all with different goals:

  • The executive team needs visibility across the whole project and the ability to track what’s happening on a day-to-day basis.
  • The wider business needs the ability to feel involved in the project as it’s rolled out. Moreover, we need to be able to empower everyone the project touches so that they learn how to use new systems as they are developed, not at the end of the project, and have the ability to give feedback along the way.
  • The IT team needs great functionality to make it easy for them to execute the project, document project design, as well as estimate the effort and scope of the project.
  • The project management team needs to be across the project’s progress and any risks or issues that have been identified so they can be resolved.

There also needs to be an overlay across the top of this so that everyone can easily collaborate. This helps to break down any existing silos, aligning everyone in the business so they are focused on achieving the same goals.

So there needs to be a way of fostering social collaboration around the project, so everyone involved in it can easily see issues as they arise and the solutions put forward to address them. This produces real efficiency gains, leading to a speedier project outcome.

These efficiency gains need to be supported by reporting and dashboard functionality so the project can be monitored in real time. Importantly, everything needs to be available on mobile devices so that everyone can see what’s happening with the project as it happens.

This has to be underpinned by a working culture so that the business can clearly communicate the project’s desired outcome at the start, building in processes so internal stakeholders can provide feedback along the way to the project team. The project must also be able to respond to changes in the market as they arise.

Stepping on the pedal

Using a cloud-based accelerator in a digital transformation project addresses these challenges. It operates not just as a project management tool – it’s the glue that holds the entire project together. We call ours Tracker and we use it in every project. It’s based on Salesforce software to enable collaborative, agile project management.

More often than not, after they have used Tracker in a digital cloud transformation project our clients build it into their everyday operations, so powerful is it as a tool to engage stakeholders, manage workflow and fast-track the transformation journey.

Our clients regularly tell us how Tracker has improved their business. For instance, as one client told us it, ‘… is much more than a project management tool, it has enabled our organisation to reach and involve a wider user community in the design of new business solutions.’ In another client’s words, ‘Progress is visible to everyone – there’s no hiding behind a woolly status report – the dashboards are there for everyone to see.’

thumb_ind_tmt_glb_ho_1948_resize_1024_0To learn more about how Tracker and the Deloitte approach to project management can help you transform your organisation, join us on the Salesforce world tour, which stops off in Melbourne next Tuesday 10 March. Click here for more information.